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For clients / Your account

Delete your account

Permanently delete your account and personal details.

Who can do this: Clients

Steps

  1. Open the card with your name at the foot of the menu. The Profile tab opens.
  2. Select Delete my account in Delete account.
  3. In Delete your account?, type your email address under Type your email address to confirm.
  4. Select Delete account.

If you haven't signed in within the last five minutes, the app first emails you a link to confirm it's you. Open it within 15 minutes, then delete again.

What happens next

Your account and personal details are deleted at once and you are signed out everywhere. You land on the sign-in page, which says Your account was deleted.

Your comments and approvals stay on the plans, so your agency keeps the full history. They now show as Deleted user.

Every admin at your agency gets an email naming your business, but not you. If you no longer belong to any client, nobody is emailed.

Notes

  • Your agency can invite you again later. You then start with a new account.
  • If you would rather your agency removes your account, ask them. If you work with more than one agency, no single agency can delete it: delete it here, or ask us through Contact at the foot of the menu.
  • If the Terms of Service or Privacy Policy have changed and you would rather not accept them, you don't have to. Select Delete my account under Sign out on the We've updated our terms screen and follow the same steps.
  • Want a copy of your data first? Ask us through Contact and pick the Privacy topic.

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