For clients / Your account
Notifications and who is online
What you are told about, how to choose your emails, popups and sounds, and who can see you online.
What you are told about
Select Notifications, above your name at the foot of the menu, to see what happened on your plans. An open plan fills the screen without the menu: go back with the first row of its pages menu, Plans to approve or Completed plans, to reach it. You are told when:
- your agency shares a plan with you, or unshares one,
- your agency comments to you,
- your agency edits or deletes a caption you approved, or adds an alternative on the grid you chose for a post you approved, so it needs your approval again,
- your agency deletes a story or alternative you had approved, or restores something you had approved.
You are never notified about your own actions.
A notification about a comment or caption shows its words. If the author edits it, the notification stays but no longer shows the words. If the author deletes it, the notification is removed, and it does not come back if the comment or caption is restored. Emails not yet sent are dropped in both cases; an email already sent can't be taken back.
Notifications about a plan your agency has unshared or deleted leave your list, except the one that tells you the plan was unshared.
Choose what you get
- Open the card with your name at the foot of the menu and select the Notifications tab.
- Turn Play a sound when something arrives and Show browser notifications on or off under In this browser.
- Turn Email me about plan activity on or off under Email, and each email type below it.
- Choose a client under Client to set its email on its own. This appears only if you review for more than one client. Leave All clients (default) for the default. Turn off Email me about that client to stop all its email.
Changes save automatically. Email choices never remove in-app notifications, and browser choices apply only to the device you are on.
| Email type | You get it when |
|---|---|
| Plan shared | Your agency shares a plan with you |
| Plan unshared | Your agency takes a plan back |
| Comments | Your agency comments to you |
| Caption needs re-approval | A caption you approved is edited, or an alternative is added on the grid you chose for a post you approved |
| Approved caption deleted | Your agency deletes a caption you approved |
| Approved story deleted | Your agency deletes a story you approved |
| Approved alternative deleted | Your agency deletes an alternative you approved |
Who is online
If your agency chooses to show it, an Online control appears in the top toolbar, or in the header on a phone. Open it to see who in that agency has the app open right now: agency staff, and client users of the agency's other clients with their client's name. Your own row shows "· You" after your name. Other client users of that agency see your name, photo and client in the same way. An open plan has no toolbar or header; it shows who is in this plan instead.
If your agency shows it to staff only, there is no Online control for you.
Either way, agency staff can see when you are online and, while you have a plan open, which page of it you are on.
Online means the app is open and in the front on one of your devices. The list can be up to about 90 seconds behind. The Online list shows only that someone is here, not what they are looking at.
When you switch client, the list shows the agency of the client you have open, if that agency shows it.
Who is in this plan
If your agency shows who is online to you, an open plan also shows who else has it open: agency staff working on its posts and stories, and other users of your client. In the list of pages, a page someone has open shows their photo beside it. At the top of the comments, their photos and yours sit beside a line saying where they are, for example "Anna is on this page" or "Anna is on Post 3", with "and 2 more" when there are several. When nobody else has the plan open, it reads "Only you are here". On a computer, hiding the comments keeps the photos on the comments button. On a phone, they are at the top of the comments when you open them.
Other users of your client see the page you are on in the same way.
Open a notification email
Select the email's button, then Continue to sign in as its recipient and open the relevant plan, post or story. The personal sign-in link works once and expires after 7 days. If an email opens the usual sign-in page instead, sign in to continue to its destination.