For agencies / Clients & team
Delete a person
Delete a Creative so their name, email and sign-in are gone, while the work they did stays. Client users are removed from a client instead.
Who can do this: Admins
Before you start
- You can delete Creatives. You can't delete an Admin or yourself here. To delete your own account, see Delete your account.
- You can't delete a client user. To end their access to your client, use Remove from client in the client's Users panel; to pause it, use Disable. See Add client users. Client users can delete their own account.
Steps
- Open Agency in the menu, then the Team tab, and select the Creative's name.
- Select Delete team member at the bottom of the person's page.
- In the dialog titled Delete followed by the person's name, type the person's email address under Type their email address to confirm.
- Select Delete. The button stays disabled until the address matches.
If you haven't signed in within the last five minutes, the app first emails you a link to confirm it's you. Open it within 15 minutes, then delete again.
What happens next
The person is signed out everywhere and can't sign in again.
| Removed | Kept |
|---|---|
| Name, email address and photo | Plans they created |
| All sign-ins | Their captions, comments and approvals |
| Their notifications and email settings | Activity entries about their actions |
| Their Google Drive connection | |
| Pending invitations to their address | |
| Access to your clients |
Everything that is kept shows the person as Deleted user. In Activity, the people filter lists all deleted people as one Deleted user entry.
The email address is free again, so you can invite it as a new person.