For agencies / Recently deleted
Recently deleted
Where deleted plans, grids, stories, alternatives, captions, comments and media wait for 15 days, and how to bring them back.
Who can do this: All staff
Deleting a plan, grid, story, alternative, caption, comment or photo or video doesn't remove it outright. It moves to Recently deleted for 15 days, and every delete dialog says so before you confirm. After that it is removed for good.
Finding what you deleted
Open Recently deleted at the foot of the menu. It lists everything you could delete, newest first. Filter by client, plan and type. The bin icon beside a plan's view tabs opens the list filtered to that plan.
Each row shows what it was, where it sat, who deleted it and when, and how long it has left.
What Restore brings back
| Kind | After Restore |
|---|---|
| Plan | Everything it had when it was deleted |
| Story, alternative or caption | Unapproved, needing the client's approval again |
| Photo or video | The post goes back to needing review and client approval |
| Grid | An empty grid; its alternatives stay here to restore one by one |
| Comment | Back on the post where it was |
If a restore would email the client, the dialog says who that email would reach.
Restoring a comment or caption doesn't bring back the notifications that were removed when it was deleted.
Deleting a grid's last alternative removes the grid too, unless the client has chosen it. That grid isn't listed separately: it comes back when you restore the alternative, and Delete forever on the alternative deletes it too.
Delete forever removes a row at once, without waiting for the 15 days.
Who can restore or delete forever
- You can restore or delete forever anything you could delete yourself, except plans (see below).
- Admins can act on anything, plans included.
- A Creative can restore a plan they deleted, but only an Admin can delete a plan forever.
- A comment can be restored only by the person who wrote it, or an Admin.
Notes
- Deleting a client is the exception: it deletes everything at once, Recently deleted included.
- Nothing can be restored into a completed plan, or into a plan of an archived client.