Delete your account

Permanently delete your own account and personal details, as an Admin or a Creative.

Who can do this: All staff

Before you start

• If you are an Admin, another Admin who isn't disabled must be in your agency. If you are the only Admin, the Delete account panel says so in place of the button. Make someone else an Admin first, or delete the agency.
• You can't delete your account while you are previewing a client. Leave the preview first.

Steps

1. Open the card with your name at the foot of the menu. The Profile tab of Account opens.
2. Select Delete my account in Delete account.
3. In Delete your account?, type your email address under Type your email address to confirm.
4. Select Delete account. The button stays disabled until the address matches.

If you haven't signed in within the last five minutes, the app first emails you a link to confirm it's you. Open it within 15 minutes, then delete again.

What happens next

Your account and personal details are deleted at once and you are signed out everywhere. You land on the sign-in page, which says Your account was deleted.

Everything that is kept shows you as Deleted user.

The other Admins of your agency get an email saying that you deleted your account. Nobody else is told.

Notes

• Your agency can invite your email address again later. You then start with a new account.
• An Admin can delete a Creative from the team. Admins can't be deleted that way: delete your own account instead.
• If the Terms of Service or Privacy Policy have changed and you would rather not accept them, you don't have to. Select Delete my account under Sign out on the We've updated our terms screen and follow the same steps.
• Want a copy of your data first? Ask us through Contact at the foot of the menu and pick the Privacy topic.

Related

• Delete a person
• Invite staff and set roles
• Change your password